At Stephens Removals we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
We do update this Policy from time to time so please do review this Policy regularly.
‘Cookies’ are used to provide aggregated statistics on visitors to our websites and their browsing behaviour. This enables us to order the site to make customers’ journeys easier, and if necessary make improvements. The data is aggregated and anonymised, which means we cannot identify you as an individual.
By using the website, you agree that we can place these types of cookies on your device.
Information We Collect
In operating our website we may collect and process the following data about you:
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
- Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
- Information provided to us when you communicate with us for any reason.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
- To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
- To meet our contractual commitments to you.
- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We will only disclose your personal information to third parties:
- Where we are legally required to disclose your information.
- To assist fraud protection and minimise credit risk.
We will not disclose your personal information to third parties for any other reason.
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
What our customers say
All staff were courteous and helpful, nothing was too much trouble. They helped make the move as stress free as possible.
I found Stephens Removals to be the best of the best.
the movers were polite and efficient and the job was completed as agreed.
Staff are polite and very professional. I have used them three times now and my next move will definitely be with them again
The whole process was very quick, well managed, efficient and staff very polite
Very professional service from start to end. Friendly, helpful team.
This is the second time we have used Stephens and on both occasions they have been excellent. I would highly recommend them
I definitely made the right choice in choosing Stephens
They really helped to alleviate the stress of the day. Staff in the office and warehouse very helpful and pleasant.
This is the second time we have used Stephens for a family move in a year. Would always recommend them as they are a good local company.
Stephens removal are excellent. I would highly recommend them.
I have already recommended you to several people in the local area
I was very happy with the service, they were very polite and they got the job done. Thank you
The removal staff were very friendly, very careful with our things. But most of all they were good fun and made our moving day very special.
Everyone I dealt with was friendly and couldn’t do enough to make sure our move went smoothly
The team of 3 men who actually moved us could not have been better - so efficient, capable and fun - it actually made the move less stressful as they were so positive!
All the Covid Procedures felt very safe, from start to finish
Stephens are a professional outfit that we have used on all our house moves over the years
Stephens were very helpful during our move
The service was excellent I could fault nothing. You should all score 11 out of 10.
We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by The Furniture and Home Improvements Ombudsman