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FAQs

As soon as you know you are going to be relocating, don’t leave this to the last minute. We are happy to visit you as soon as you would like and our quotations are valid for up to 3 months.

To provide an accurate written quotation we would always recommend that our surveyor visits you to ascertain exactly what you have to be moved and to go through all of your requirements with you. This is a free service without obligation and can be arranged for anytime to suit you.

We treat each quotation individually and base the price on your specific needs. These include the type of vehicle and the size of team we need. There may also be other factors, such as having to remove furniture via a window.

Your quotation will be built around your particular requirements which are discussed at the time of our surveyor visiting

Yes we can quote to include additional services, such as:

  • Unpacking
  • Electrical and plumbing work
  • Disposal of unwanted items
  • Dismantling and reassembly of furniture

If there is anything else you think we may be able to help with, please feel free to ask.

We are happy to check availability for you once you start discussing dates with your chain and can provisionally book your move date if available once your solicitor asks you for permission to exchange contracts. We will hold this booking for you for up to 24 hours while the exchange takes place and you are then in the position to confirm the booking with us.

If for some reason, you are unable to give us advance warning, we will always do everything we can to try and accommodate you.

For household removals we ask for a 60% deposit once you have exchanged contracts with the balance payable on move day.

For commercial removals we will send an invoice once the move is complete, our payment terms are 28 days

We accept BACS, debit and credit cards at no extra cost. Unfortunately we cannot accept American Express or cheques.

Yes, you will be assigned your own removal co-ordinator who will oversee your removal from start to finish

Hanging Clothes
Portable clothes rails will be on our vehicle on move day, our crew will transfer your clothes straight from your wardrobe onto the rails and then on delivery, hang everything back in your wardrobes. These robes are available for purchase if required, if for example you do not have wardrobes at your new home yet.

Flat Screen Television
Most households now own a large flat screen television, if you have the original box great, if not please disconnect/take down from the wall and our team will carefully protect this for you using our specialist covers.

Sofas
We have specialist sofa covers which are put on sofas/armchairs in your home before they are moved.

Mattresses

We have bags and covers to protect these.

Pictures/Mirrors
Our removals crew will wrap these in blankets for you however if you would also like to bubble wrap these that’s fine too

Folded Clothes/Linen
Can be left in drawers and our removals teams will remove the drawers to move the furniture safely. You may like to cover the top of the clothes with some packing paper for added protection.

Yes we have specialist covers which will be placed on all your floors and carpets where required. Mats will be placed in your hallway and banisters and stairs fully protected also.

If you have received our brochure there will be a price list enclosed of all the packing boxes and materials that we sell, alternatively you can click ‘here’

You can either collect these from us in Luton, or alternatively we can offer delivery within a 25 mile radius for a £12 charge.

Take a look at our moving house check list for some helpful tips!

What our customers say

What our customers say

Staff are polite and very professional. I have used them three times now and my next move will definitely be with them again

This is the second time we have used Stephens and on both occasions they have been excellent. I would highly recommend them

the movers were polite and efficient and the job was completed as agreed.

 The team of 3 men who actually moved us could not have been better - so efficient, capable and fun - it actually made the move less stressful as they were so positive!

Very professional service from start to end. Friendly, helpful team.

I have already recommended you to several people in the local area

Everyone I dealt with was friendly and couldn’t do enough to make sure our move went smoothly

The whole process was very quick, well managed, efficient and staff very polite

Stephens are a professional outfit that we have used on all our house moves over the years

I found Stephens Removals to be the best of the best.

All staff were courteous and helpful, nothing was too much trouble. They helped make the move as stress free as possible.

The service was excellent I could fault nothing. You should all score 11 out of 10.

I definitely made the right choice in choosing Stephens

Stephens were very helpful during our move

All the Covid Procedures felt very safe, from start to finish

They really helped to alleviate the stress of the day. Staff in the office and warehouse very helpful and pleasant.

The removal staff were very friendly, very careful with our things. But most of all they were good fun and made our moving day very special.

Stephens removal are excellent. I would highly recommend them.

This is the second time we have used Stephens for a family move in a year. Would always recommend them as they are a good local company.

I was very happy with the service, they were very polite and they got the job done. Thank you

We adhere to the British Association of Removers Alternative Dispute Resolution Scheme which is independently operated by The Furniture and Home Improvements Ombudsman

Furniture & Home Improvement

www.fhio.org

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